Privacy policy

Privacy Policy

Last Updated: July 3, 2026

At Lovent Floral Studio, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or use any of our services.

1. Information We Collect

We may collect the following types of personal information:

  • Full name

  • Billing and delivery addresses

  • Email address

  • Phone number

  • Recipient information (when sending gifts or floral arrangements)

  • Order details and purchase history

  • Payment-related information (processed securely by third-party payment providers)

  • IP address, browser type, device information, and website usage data

  • Any additional information you voluntarily provide when contacting us or placing an order

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Coordinate deliveries and in-store pickups.

  • Communicate with you regarding your order status.

  • Provide customer service and respond to inquiries.

  • Process claims or resolve order-related issues.

  • Improve our products, services, and website experience.

  • Comply with legal, accounting, and tax obligations.

  • Send promotional emails, special offers, and marketing communications when permitted by law or when you have provided your consent.

3. Payment Information

For your security, Lovent Floral Studio does not store complete credit or debit card information.

Payments are processed through trusted third-party payment providers that use industry-standard encryption and security measures to protect your financial information.

We encourage you to review the privacy policies of any payment provider used during checkout.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only when necessary to operate our business, including with:

  • Payment processing providers.

  • Delivery personnel or shipping partners.

  • Website hosting and technology service providers.

  • Professional advisors, accountants, or legal representatives when required.

  • Government authorities when required by applicable law or legal process.

All third-party service providers are expected to maintain the confidentiality and security of your information.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Improve website functionality.

  • Remember customer preferences.

  • Analyze website traffic and performance.

  • Measure the effectiveness of marketing campaigns.

  • Enhance your overall shopping experience.

You may disable cookies through your browser settings; however, doing so may affect certain website features.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and maintain business records.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where legally permitted.

  • Restrict or object to certain processing activities.

  • Withdraw consent for marketing communications at any time.

  • Request information regarding how your personal data is processed.

To exercise any of these rights, please contact us using the information provided below.

9. Marketing Communications

By providing your contact information, you agree to receive communications related to your purchases, including order confirmations, delivery updates, and customer service notifications.

If you subscribe to promotional emails, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

11. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Lovent Floral Studio is not responsible for the privacy practices, content, or policies of those external websites.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon publication on our website. We encourage customers to review this page periodically to stay informed about how we protect personal information.

13. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact Lovent Floral Studio through the contact information provided on our website.

By using our website and purchasing our products or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.